PSA Introduces New PRONTO-Xi Help Desk to North American Users
PSA Inc. is pleased to announce that due to a growing PRONTO-Xi user base it will be extending its services to include a Help Desk offering for its North American users.

MISSISSAUGA, ON, CANADA, December 20, 2010 /24-7PressRelease/ -- It has been a very successful year for both PSA and PRONTO-Xi Enterprise Resource Planning (ERP) Software. 2010 has seen the addition of several new PRONTO-Xi customers which has further established PRONTO-Xi in the North American market. In addition, the announcement of a new and exciting PRONTO-Xi release, the world's first ERP with integrated IBM Cognos 10, has set the stage for a successful future in 2011.

To accommodate the growth of the PSA / PRONTO-Xi family, PSA will be launching its new PRONTO-Xi Help Desk service offering in January 2011. The PSA Help Desk will ensure that customers get the prompt service that they are accustomed to from PSA's team of professional consultants. Clients may continue to contact their preferred support specialist(s) directly but are encouraged to call the PSA Help Desk in the event that they are unable to have their issues addressed promptly.

The PSA Help Desk will be maintained by PSA's team of PRONTO-Xi specialists that will be able to assess client requirements and in most cases, be able to address issues directly. If more specific expertise is required, calls will be 'triaged' based on severity and priority and forwarded to the appropriate service personnel. The PSA Help Desk will be available beginning Tuesday, January 4, 2011 with regular operating hours of 8:30AM to 5:30PM (ET) Monday to Friday.

When asked about the PSA Help Desk, Kevin Schell, PSA's General Manager, stated, "We want our clients to continue to get the most out of their PRONTO-Xi investment. We believe this new approach will add more value for all of our clients."

For more information about the PSA PRONTO-Xi Help Desk, please visit http://www.PSAinc.ca.

Press Release Contact Information:

Ann Fry
PSA Inc.
Marketing Manager
2810 Matheson Blvd. E.
Mississauaga, Ontario
Canada L4K 4W7
Voice: 9054305445
Fax: 9054304604
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